Waves of change have disrupted contact centers with deep and lasting impact. For many, these changes are creating a financial crisis because existing metrics cannot measure how financially efficient they operate.
WiserOwl gives today's CX and business leaders a new data-driven approach that goes beyond traditional metrics to see the economics of CX. The results speak for themselves — under 12 months, WiserOwl customers:
— increased productivity 40%
— decreased turnover 50%
— achieved 96% CSAT
Ask yourself: what if you could gain $1 million for every 100 agents and hit CX goals — in less than 12 months?
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.” — Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.”
— Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client