Your CX Decision Intelligence Solution
Make Every CX Dollar Work as Hard as You Do
We provide the missing financial facts, so you can do more with the budget you’ve got. No more sunk CX costs. Just ROI clarity for better financial performance.
Welcome to the end of guesswork*
We measure how hard every CX dollar is working — and how hard they should be working — down to the single agent and bot.
* And the end of countless spreadsheets. Sorry, Excel.
Measure financial performance within, between, and across all CX resources
So you can make the right decision, at the right time, based on the real financial facts.
“I can already do this with what I’ve got.”
Think you’ve already got what you need for total financial clarity?
Think again.
WiserOwl is the only tool that shows you the financial performance of every CX resource – in an apples-to-apples comparison. In near-real time.
You don’t need more data.
You need your data to do more.
The Financials for Each Data Point
THE METRICS YOU’RE MISSING
The Insights You Need
DASHBOARD | PLANNING | GLOBAL VIEW
Get all the missing facts
for empowered decision making
WiserOwl’s decision intelligence takes you from making the best of your current situation, to making the right CX decisions — Every. Single. Time.
QUALITY | PRODUCTIVITY | CUSTOMER ENGAGEMENT | AGENT EMPOWERMENT
Compare performance
Across all channels, teams and technologies
Your CX enterprise needs a trusted, clear guide.
WiserOwl is the customer experience solution that integrates and compares every variable that impacts CX financial performance. So you have the decision making intelligence you need for productivity, quality and efficiency — in the right order.
WiserOwl not only means you see the economics of customer experience — it means the end of guesswork.
BUDGET CONTROL | ROI | GROWTH INTELLIGENCE
Drive better results
By knowing the value of enterprise CX everywhere
WiserOwl translates each CX metric that you and your teams rely on into its exact financial equivalent. That means a 100% controllable metric to explain the value of enterprise CX decision-making everywhere.
By closing the performance intelligence gaps in your CX, you empower your agents and your leaders — and know what to prioritize, when.
Get Empowered Decision Intelligence at Every Level of Business
C-Suite & Line of Business Leaders
Accurately identify CX decisions with the best ROI and payback, in advance.
Benefits
Decisions understood and trusted by everyone.
CTO, IT & Tech Leaders
Improve the cost / benefit of your CX technology investments.
Benefits
Elevate technology’s value in revenue generation.
Contact Centers & CX Leaders
Boost your CX performance with a full financial picture of engagement.
Benefits
No more defense sheets or financial surprises.
CX Supervisors
Eliminate the misleading metrics that undermine your performance.
Benefits
Put an end to being held responsible for things you cannot control.
How It Works
See costs by work state to improve contact center decisions and ROI.
90%+ CSAT
with 30% average spend reduction
Achieved by WiserOwl customers in under 12 months.
Want to drive real CX ROI?
Go from "cost per contact" to true financial clarity.
Wiser, in the Wild
See how our customers are using WiserOwl to make their CX dollars work as hard as they do.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
"Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
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