Your CX Decision Intelligence Solution
About WiserOwl
Our Values
Contact Centers that work with WiserOwl are looking to innovate, improve decision-making, and provide the best work environment for employees. When working with us, you can expect us to treat your business with all the care as if it were our own.
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Honesty
At the core of WiserOwl’s product vision are truth and clarity. We know that candor is essential to positive change and solving important issues.
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Availability
One of the things we’re most proud to hear from our customers is how available we make ourselves to them. We believe this is a key tenet to good business.
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Sincerity
We appreciate the fact that WiserOwl customers are trying to solve hard problems and complex challenges. This quest for excellence deserves empathy and respect.
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Integrity
We recognize that our customers have difficult and demanding jobs and need partners they can count on and deliver on our promises. It’s what we expect from the companies we hire as well.
Advisory Board
Ryan Hollenbeck
As a former Senior Leader of Verint, Witness Systems, and Dun & Bradstreet, Ryan brings a wealth of knowledge and experience in the contact center operations and technology landscape. Ryan is actively involved in WiserOwl strategy and product excellence initiatives.
Jim Davies
Achieving leadership roles at Gartner and Calabrio, Jim brings over 20 years of c-suite, and consulting experience to WiserOwl. While at Gartner, Jim helped shape the WFO, WEM, and VoC markets, providing strategic advice to thousands of end users and software vendors.
Leadership Team
Brian Bradshaw
Co-Founder/Development
20+ years of software development as a full-stack developer in game design and platform management.
Robert Bradshaw
Founder/President
30+ years of consultative problem solving in startup and Fortune 100 firms.
Chris Lawson
Co-Founder/Customer Success
35 Years at Duke Energy, responsible for contact center technology acquisition, management, and development.
Wiser, in the Wild
See how our customers are using WiserOwl to make their CX dollars work as hard as they do.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
"Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
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