About Us

Advisory Board

Ryan Hollenbeck

As a former Senior Leader of Verint, Witness Systems, and Dun & Bradstreet, Ryan brings a wealth of knowledge and experience in the contact center operations and technology landscape. Ryan is actively involved in WiserOwl strategy and product excellence initiatives.

“WiserOwl provides contact centers a view of operations they’ve never had before and finally bridges the gap between CX and financial excellence.”

Dr. John Townsend

John led T. Rowe Price’s financial contact center for retail investor services, plan participation center, and retirement client services. Along with a Doctorate in Business Administration, John lends both financial and contact center operations advice to WiserOwl.

“WiserOwl is to contact centers what Moneyball is to baseball. It creates a view of performance using existing data that shows everyone just how well their money is generating results.”

Jim Davies

Achieving leadership roles at Gartner and Calabrio, Jim brings over 20 years of c-suite, and consulting experience to WiserOwl. While at Gartner, Jim helped shape the WFO, WEM, and VoC markets, providing strategic advice to thousands of end users and software vendors.

“More than anything I’ve seen before, WiserOwl helps contact centers see just how financially smart they are performing.”

What People are Saying

“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.” — Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”  — Active and Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client

What People are Saying

“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client

Gone are the days of solely relying on traditional contact center measures and KPIs.” — Contact Center Leader, WiserOwl Client

“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”  — Active and Well Known Industry Analyst

“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client

Leadership Team

Brian Bradshaw
Brian Bradshaw

Co-Founder/Development with 20+ years of software development as a full-stack developer in game design and platform management.

Robert Bradshaw
Robert Bradshaw

Founder/President with 30+ years of consultative problem solving in startup and Fortune 100 firms.

Chris Lawson
Chris Lawson

Co-Founder/Customer Success with 35 Years at Duke Energy, responsible for contact center technology acquisition, management, and development.

Our Values

Contact Centers that work with WiserOwl are looking to innovate, improve decision-making, and provide the best work environment for employees. When working with us, you can expect us to treat your business with all the care as if it were our own.

Honesty

At the core of WiserOwl’s product vision are truth and clarity. We know that candor is essential to positive change and solving important issues.

Availability

One of the things we’re most proud to hear from our clients is how available we make ourselves to them. We believe this is a key tenet to good business.

Sincerity

We appreciate the fact that WiserOwl clients are trying to solve hard problems and complex challenges. This quest for excellence deserves empathy and respect.

Integrity

We recognize that our clients have difficult and demanding jobs and need partners they can count on and deliver on our promises. It’s what we expect from the companies we hire as well.

Our Values

Contact Centers that work with WiserOwl are looking to innovate, improve decision-making, and provide the best work environment for employees. When working with us, you can expect us to treat your business with all the care as if it were our own.

Honesty

At the core of WiserOwl’s product vision are truth and clarity. We know that candor is essential to positive change and solving important issues.

Availability

One of the things we’re most proud to hear from our clients is how available we make ourselves to them. We believe this is a key tenet to good business.

Sincerity

We appreciate the fact that WiserOwl clients are trying to solve hard problems and complex challenges. This quest for excellence deserves empathy and respect.

Integrity

We recognize that our clients have difficult and demanding jobs and need partners they can count on and deliver on our promises. It’s what we expect from the companies we hire as well.