Watch the video replay (short version) as attendees hear about this dollar-based best practice. Workforce optimization (WFO) is a key aspect of call center operations, and WiserOwl ensures agents are performing at their best, and that staffing levels are optimized to meet customer demand.https://wis...
WiserOwl joined 300+ contact center professionals and vendors at the 21st NECCF Conference and Expo. The New England Contact Center Forum (NECCF) at Gillette Stadium turned out to be a phenomenal experience. The friendly, buzzing atmosphere and the chance to meet so many passionate professionals was...
The June 2023 issue of Contact Center Pipeline Magazine features the article “The Rising Importance of Contact Centers” penned by WiserOwl’s Robert Bradshaw. The article dives into the 2023 Contact Centers Consumer Attitudes & Preferences Survey to highlight the increasing importance of co...
Columbus, Indiana, March 24, 2023 – WiserOwl, a leading SaaS platform, today announced the release of its annual report on consumer preferences and contact center challenges, highlighting the increasing importance of contact centers in the customer experience landscape. The report reveals that...
Columbus, Indiana, January 17th, 2023 — WiserOwl, will sponsor the upcoming 21st Annual NECCF Conference & Expo at Gillette Stadium in Foxborough, MA, to be held on June 13th, 2023. This highly anticipated event showcases the latest in technology and innovation for the contact c...
Earlier this year, WiserOwl entered the Chicago leg of the USAA 100 Year Anniversary Pitch Competition. From the contest microsite: In 1922, a group of soldiers founded USAA by joining together and insuring each other’s vehicles when no one else would. After 100 years, their founders’ inno...
Contact Center managers are in the hot seat right now, and most don’t have the financial clarity they need to make fundamental operational decisions. WiserOwl Announces Its Rebrand And Expanding Mission To Help US Businesses Recover The $4.7 Trillion Lost Each Year In Contact Centers From Poor Cus...