8 CX Challenges Facing Contact Centers (and How to Solve Them) Customer expectations are reaching unprecedented heights. And today’s contact center leaders are feeling the pressure. Seventy-two percent of customers now expect service that is not only fast but also...
From Data to Action: Building Better Customer Experiences with Data-Driven CX We’re in the era of data surpluses. Companies are swimming in figures and calculations. The trade-off to this excess? Customers expect more: more personalization, more efficient journeys,...
