Your CX Decision Intelligence Solution
For CX Leaders Who Need the Real Financial Facts
From executives looking to reduce cost, to ops teams that need exact financials for everyday metrics. WiserOwl delivers value for all.
What if you always knew cost efficiency across every CX resource in your enterprise?
Down to a single agent and bot.
Welcome to the end of guesswork*
We measure how hard every CX dollar is working — and how hard they should be working — down to the single agent and bot.
* And the end of countless spreadsheets. Sorry, Excel.
Learn how WiserOwl delivers the best CX value by role
C-Suite
Contact Centers
IT
Customer Experience
| C-Suite & Line of Business Leaders
Facing these common challenges?
Top-down metrics can gum up the gears.
Top-down metrics are hard to unravel and serve up just the “conclusion” — not the premise for the data point. That makes it tough to compare different metrics 1:1.
Legacy metrics don’t map well onto today’s CX.
Outdated measurements don’t provide you with compelling financial insights. You're left chasing answers instead of driving change from a clear sight-line to financial facts.
You need insights your current tech can’t supply.
You don’t just need to “measure what’s happening.” You need to validate CX efficiencies and solve for pain points. You need the exact dollar value of every CX resource, down to single agent and bot.
WiserOwl delivers the benefits you need most
A COMPLETE CX PICTURE
A SINGLE PERFORMANCE METRIC
TOTAL ROI CLARITY
A complete picture of your entire CX landscape
Every variable you’re responsible for. In the only apples-to-apple comparison.
WiserOwl delivers the precise financial equivalent of everyday CX metrics, scaled up or down across your entire CX ecosystem. See everything in real dollars, in near real time.
A single metric to understand financial performance
In real dollars.
Only WiserOwl gives you financially fact-based insights you can easily understand and manage — in a single, comprehensive metric.
Clarity on the ROI of your CX investments
And exactly what to do to increase it
Stop spending time trying to get mismatched metrics to talk to each other, and start optimizing for more revenue and less cost.
Explore by Role: C-Suite & Line of Business Leaders | Contact Centers | IT | Customer Experience
| Contact Centers & CX Leaders
Facing these common challenges?
Struggling to achieve your goals on a fixed budget.
You’re often the first to be told to “do more with less.” But without clarity on what’s really driving quality and productivity, you can get stuck in a seemingly endless loop of budgeting and value debates.
Higher turnover and lower agent retention.
When legacy metrics obscure what your CX agents can actually control — or what they’re contribution actually is — agents leave. The business expels resources to replace them…and the cycle repeats.
Not having the clarity you need for the right decisions.
Quality and productivity challenges require different approaches. With old tech and tired metrics holding you back, you’re left with guesswork. You need to know what to do, in what order, to drive real impact.
WiserOwl delivers the benefits you need most
CONTINUAL MEASUREMENT
EXACT DOLLAR VALUE
EMPOWERED CX TEAMS
Continual measurement, down to single agent & bot
In near-real time
WiserOwl’s bottom-up solution measures the exact amount of money in play, at each point of the customer journey.
Exact dollar value of each CX resource
No matter the variables that impact the touchpoint
You get the exact dollar value, spent and created, of your CX resources. Across all channels, teams, and technologies.
Empowered CX teams
And the end of defense sheets or jockeying for budget
With WiserOwl, you can spend more time making better decisions that eliminate risk and improve CX results, and less time sifting for answers.
Explore by Role: C-Suite & Line of Business Leaders | Contact Centers | IT | Customer Experience
| CTO, IT & Tech Leaders
Facing these common challenges?
Validating the right tech for the business.
CX businesses depend on the right technology to deliver customer value, but without an apples-to-apples rendering of your data? A new tech stack becomes just that: a stack of bells and whistles atop age-old ops challenges.
Leveraging technology to drive down CX cost and bolster CX value.
Tech leaders must balance the promised benefits and risks of enterprise technology, often amid cost reduction pushes. Where do you find tech that delivers both data synthesis and a path to reduced CX costs?
Easily drawing the line from tech to ROI.
If you have to gather up mismatched metrics from varied places across the business, how accurate is the financial story being told? What does it mean, in real dollars, to be off by just 1%?
WiserOwl delivers the benefits you need most
CONTINUAL OPTIMIZATION
SPEARHEAD COST REDUCTION
LEVERAGE DECISION INTELLIGENCE
The only tech that captures the real dollars
Of your entire CX landscape, down to single agent and bot
WiserOwl lets you ditch incompatible metrics that paint a partial picture. Instead, you see every CX resource and variable, in real dollars, in near-real time.
The only tech for both “what” and “what next”
See how to decrease CX cost and boost CX value
Comprehensive data, translated into an apples-to-apples view. See exactly how quality and productivity variables impact CX costs – and how to increase ROI.
The powerful decision intelligence you need
That no legacy tech can provide
Identify and support the decisions that lead to lower cost and increased profitability. All with a manageable solution that uses the data everyone already knows and trusts.
Explore by Role: C-Suite & Line of Business Leaders | Contact Centers | IT | Customer Experience
| CX Supervisors
Facing these common challenges?
Being held accountable for outcomes beyond your control.
With a role influenced by a mix of quality and productivity metrics, you need your enterprise to be clear on all the variables…not just historical KPIs.
Lack of organizational clarity on what’s happening before you ever get a call.
Without clarity and consensus on what happens before you take a call, you can be tasked with resolving process gaps…at the end of the stream.
No insights-driven path forward.
You need to be empowered, not just enabled. You need a clear picture of the CX ecosystem and top-down consensus on what success looks like – with the right resources to get there.
WiserOwl delivers the benefits you need most
THE RIGHT RESPONSIBILITIES
APPLES-TO-APPLES DATA
A CLEAR PATH
The right responsibilities, the right resources
To excel in your critical role
With WiserOwl, you can spend more time driving toward improved customer experience, and less reacting to events beyond your control. All with the right operational support.
The only apples-to-apples comparison
Of all metrics and touchpoints in the CX landscape
Now, you can effortlessly answer: “How does this plug into higher-level business objectives?” AND “How does this relate to my actual day-to-day in the call center?”
An insights-driven path forward
Based on the real financial facts
WiserOwl combines business value with financial accuracy, so the entire organization is clear on “What”, “why”, and “what next?” No more defense sheets. Just a financial fact-based view of performance.
Explore by Role: C-Suite & Line of Business Leaders | Contact Centers | IT | Customer Experience
Bridge the gap between CX and financial performance
By fusing every CX measure to its exact dollar value. Our decision intelligence solution lets you ditch partial, piecemeal data for a full picture of your CX landscape. With WiserOwl, you have:
Transparency
Get the financial equivalent of every CX resource and data point.
Clarity
See when to focus on quality and when to focus on productivity.
Insights
Get a single metric to equally compare financial performance.
You need solutions that work as hard as you do.
The metrics you already know and use, put into an apples-to-apples comparison. No more flying blind.
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