Your CX Decision Intelligence Solution
Solutions By Use Case
Explore the common CX challenges holding back your business — and how WiserOwl can help.
What if your CX center became a strategically irreplaceable enterprise asset?
With WiserOwl, it can.
Our decision intelligence solution lets you ditch partial, piecemeal data for a full picture of your CX landscape.
Transparency
Get the financial equivalent of every data point.
Clarity
See when to focus on quality and when to focus on productivity.
Insights
Get a single metric to equally compare financial performance.
Explore Solutions
Performance
P&L
Budgeting
CX Value
Use Case: Analyzing CX Performance
“Who is working hard and who is hardly working?”
Just because a team member has high adherence or contacts handled does not automatically mean they are productive. And while one set of legacy metrics makes some staff look good, that data can just as easily give a false impression of others who are working just as hard.
WiserOwl solves these CX challenges by generating a single apples-to-apples measure for every resource in your CX ecosphere, down to single agent and bot. Instead of trying to make incompatible metrics tell one story of financial performance, you see the financial fitness of every resource. In real dollars.
Use Case: P&L, Strategic Growth
“Why can’t we achieve cost reductions that don’t hurt?”
Issuing cost reduction asks is easy. Knowing where and when to apply cost reduction objectives is not. That takes strategic decision intelligence.
Enter WiserOwl. WiserOwl captures exactly how financially efficient every resource is, identifies quality and productivity strengths and weaknesses, and highlights exactly where cost reduction strategies need to be applied. Our unique single metric of Financial Engagement continuously measures the return on every CX investment dollar, for every single CX resource. So you see ROI in real dollars, in near-real time.
WiserOwl empowers your entire team
Explore solutions by role to learn more.
Use Case: Budgeting
“My CX center is pressured to do more with less.”
CX centers today are under serious pressure to do more with less. That means you can’t afford inefficiencies, unhelpful and costly ‘new tech,’ obscured agent performance, or partial views of how hard your CX dollars are working. Pressured to make the right decision without the right financial facts, you’re often left with what seems like a good decision…but which eventually costs more than it saves. And the vicious cycle repeats.
WiserOwl transforms your sea of metrics into a unified picture of CX financial performance. You can now evaluate across both quality and productivity dimensions, at every level of your CX operation. No more guesswork. Absolute financial efficiency.
Use Case: CX Value
“My CX center is viewed as ‘the cost of doing business,’ not an irreplaceable business asset.”
Too many business leaders view CX centers as a ‘necessary evil’ — think: ‘the cost of doing business,’ but not a value asset. Something that can be outsourced for the lowest cost. Plus, the difficulties identifying cost vs. value by channel, customer, team, and technology make it seem risky to draw stakeholder attention to the operation.
No more. WiserOwl transforms your CX organization into a strategic asset by equipping managers with proven financial facts to back up what’s happening in their business. Now, leaders at every level have the decision intelligence they need: data is aligned, financially connected, and actionable.
Bye bye, defense sheets
And adios, CX challenges. WiserOwl does the legwork for you, structuring all your data into one single metric to equally compare performance. So you can focus on bettering your business.
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Reduce Costs
Because you have the real financial facts.
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Elevate Quality
By aligning budget to the right need states.
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Boost Productivity
By solving for inefficiences.
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Empower Your Agents
Who can trust the fact-based view of performance.
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Increase Operational Efficiency
By reducing costs and supporting what generates value.
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Leverage Insights
For continued growth and ROI.
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