Your CX Decision Intelligence Solution
WiserOwl Capabilities
For actionable insights to reduce cost and boost ROI.
WiserOwl Capabilities
A centralized, comprehensive view of CX financial performance.
REAL DOLLARS
PRIORITIZATION
INSTANT INSIGHTS
REAL DOLLARS
For each CX resource in your enterprise
Instantly compare the costs of what’s happening in your CX center with what it should cost.
Example: Cost per contact is $2.00 this week, but it should be $1.85.
PRIORITIZATION
To drive the highest ROI
Know the precise dollar distance, and direction, between what’s happening and what should be happening. See where to focus and what to do next for the highest ROI.
Example: We are $0.15 per contact higher in cost than goal, and customer effort is running an average 25 seconds longer than it should.
INSTANT INSIGHTS
See exactly how hard your CX dollars are working
See the cost of work across all channels, teams, and technologies in near real-time, down to single agent and bot.
Example: Just because someone is busy, and adhering, does that mean they’re productive?
With WiserOwl, you no longer have to guess.
With WiserOwl, you know exactly what’s driving value and what’s costing you — and what to do next.
The WiserOwl Difference
Our decision intelligence solution lets you ditch partial, piecemeal data for a full picture of your CX landscape.
Transparency
Get the financial equivalent of every CX resource and data point.
Clarity
See when to focus on quality and when to focus on productivity.
Insights
Get a single metric to equally compare financial performance.
WiserOwl does the legwork
by synthesizing the data you already know and use.
NO MORE GUESSWORK
See a financially fact-based view
To make the best decisions for your CX business, you need the real financial facts. You don’t need to burn time chasing answers or trying to align incompatible metrics that give you only a partial picture of your CX enterprise. With WiserOwl, you get clear answers to your financial questions, and a clear path forward to maximize ROI and reduce spend.
CLEAR ORDER OF OPERATIONS
Know when to focus on quality vs. productivity
The right decision at the wrong time? No longer the right decision. WiserOwl shows you where dependencies exist, what’s operating well, and what’s losing you money — so you no longer have to intuit which dimension of your CX operation needs support. No more reactive KPI-chasing. Just a clear line of sight to achievable results.
CX DOLLARS THAT WORK AS HARD AS YOU DO
See how much CX spend generates value
And just how much accrues cost. WiserOwl empowers you with a single metric of financial performance, allowing you to finally compare every CX resource in an apples-to-apples way. Clearly see what’s working hard and what’s hardly working, so you can make the wisest financial and leadership decisions.
You need solutions that work as hard as you do.
No new metrics to learn, all new insight. WiserOwl takes you from reactive to ROI.
WiserOwl Sees Your Entire CX Ecosystem
Both bottom-up and top-down. Then, our decision intelligence solution synthesizes every data point and metric into a single benchmark of CX ROI. So you see a clear path forward.
Why WiserOwl Is the Top Choice for CX Leaders
90%+ CSAT
Achieved by WiserOwl customers in under 12 months.
30% Average Spend Reduction
Achieved by WiserOwl customers in under 12 months.
40% Reduced Agent Turnover
Achieved by WiserOwl customers in under 12 months.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
“Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
Dive Deeper
Explore Features and Solutions to transform your CX enterprise.
Features
Features
WiserOwl tracks the cost of work across all channels, teams, and technologies in near real-time, down to single agent and bot.
Solutions
Solutions
Learn how WiserOwl takes you from incompatible systems to performance clarity.
WiserOwl shows you the clearest path forward.
We did it for this customer and saved them millions.
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