Frequently Asked questions
How much effort is it to get started?
How hard is it to sign an NDA and run a few reports of raw data? We need 4 weeks of raw performance data from not more than 30-50 Agents, and then we do the rest.
What types of raw data are required to get started?
Primarily ACD, HR, and Payroll are needed initially.
What will I see after you perform the analysis?
That depends on your contact center operation. Contact us to learn more.
Is it really free to see my operational analysis? What’s the catch?
There’s no catch. We’re confident after experiencing the effect of financial clarity, you won’t want to pass.