Your CX Decision Intelligence Solution
WiserOwl Features
Track financial performance, down to single agent and bot. In near-real time.
Every CX resource. In real dollars.
REAL DOLLARS
PRIORITIZATION
INSTANT INSIGHTS
REAL DOLLARS
For each CX resource in your enterprise.
Instantly compare the costs of what’s happening in your CX center with what it should cost.
Example: Cost per contact is $2.00 this week, but it should be $1.85.
PRIORITIZATION
To drive the greatest ROI
Know the precise dollar distance, and direction, between what’s happening and what should be happening. See where to focus and what to do next for the highest ROI.
Example: We are $0.15 per contact higher in cost than goal, and customer effort is running an average 25 seconds longer than it should.
INSTANT INSIGHTS
See exactly how hard your CX dollars are working
See the cost of work across all channels, teams, and technologies in near real-time, down to single agent and bot.
Example: Just because someone is busy, and adhering, does that mean they’re productive?
With WiserOwl, you no longer have to guess.
With WiserOwl, you know exactly what’s driving value and what’s costing you — and what to do next.
You don’t need more data.
You need your data to do more.
CLEAR LINE OF SIGHT
Daily performance dashboards
Evaluate your contact center performance in terms of time and money. Our automation process grabs the data from your daily reports, then assimilates all tracked metrics towards a Financial Engagement percentage.
THE RIGHT METRIC
Proprietary efficiency indices
Calculate the amount of money going towards engaging with the customer. See where this varies at all levels: contact center, manager, supervisor, agent, queue, or channel. Shown on dashboard and as charts.
PERFORMANCE TRENDS
Daily exception reports
Illustrate where agents are spending their time outside of the normal range, so management can better balance workloads and CX needs.
See All Features
Understand and manage the real financials generated by your CX resources.
With seamless integration, data synthesis that is both bottom-up and top-down, and automated reporting, WiserOwl does what no other tech can:
deliver the CX decision intelligence you need.
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Daily exception report
Identify adherence loss and its source, down to single agent.
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Instant financial answers
Calibrate activity across any channel, team, and technology, down to single agent and bot.
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Daily dashboards
Report where your money and time are being spent at any level.
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Bottom-up data validation
Finally get answers to drive the decisions everyone can understand and manage.
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Decision tracking
Never again have to hunt for the basis for decisions thanks to clear notes connected to results.
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Powerful data synthesis
Raw data from your business systems feeds WiserOwl. Save incredible time and money by rapidly generating compelling reports.
Why WiserOwl Is the Top Choice for CX Leaders
90%+ CSAT
Achieved by WiserOwl customers in under 12 months.
30% Average Spend Reduction
Achieved by WiserOwl customers in under 12 months.
40% Reduced Agent Turnover
Achieved by WiserOwl customers in under 12 months.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
“Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
Clear financial performance, clear decisions.
Learn how WiserOwl delivers the CX decision intelligence you need.
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