Your CX Decision Intelligence Solution
WiserOwl Capabilities
WiserOwl Capabilities
A centralized, comprehensive view of CX financial performanced tailored to your needs.
MANAGEABLE DOLLARS
PRIORITIZATION
INSTANT ANSWERS
REAL DOLLARS
For each CX resource in your enterprise
Compare the cost of what’s happening in your CX center with what it should cost, based on expected journey times.
Example: This week week we spent $475,000 handling contacts, and we expected to spend $525,000. While highly cost efficient, lets make sure we’re balancing workload and customer outcomes.
PRIORITIZATION
Deliver a Measurable ROI
Know the precise dollar distance, and direction, between what’s happening and what should be happening. See where to focus and what to do next for the highest ROI.
Example: Over the last 3 months our cost to handle our Product Support Queue is $100,000 than expecdted. But this cost coincides with a new product release. We need to share this insight with marketing and product dev, to see if there anything that can be done to solve the new expense.
INSTANT INSIGHTS
See exactly how efficiently your CX dollars are working
Measure how cost efficiently work is done across all channels, teams, and technologies in near real-time, down to single agent and bot.
Example: Just because metrics report someone is busy, and adhering, does that mean they’re financially productive?
With WiserOwl, you will always have the right answer.
With WiserOwl, you know exactly what’s driving value and what’s costing you — and what to do next.
The WiserOwl Difference
Our decision intelligence solution lets you ditch partial, piecemeal data for a full picture of your CX landscape.
Transparency
Get the financial equivalent of every CX resource and data point.
Guidance
See when to focus on quality and when to focus on productivity.
Fairness
Get a single metric to equally compare financial performance.
WiserOwl does the legwork
by combining the data you already know and use.
NO MORE GUESSWORK
See a financially fact-based view
To make the best CX business decisions, you need equitable financial answers. You don’t need to burn time chasing data or trying to align incompatible metrics that give you only a estimated picture of your CX costs. With WiserOwl, you get clear answers to your financial questions, and a clear path to achieving a measurable ROI.
CLEAR ORDER OF OPERATIONS
Know when to focus on quality vs. productivity
The right training or mentoring at the wrong time? WiserOwl reports each agent and managers ROI compared to their expected ROI — so you no longer have to intuit if they need help being more productive, or if quality is the answer. No more broad stroke KPI-chasing. Just a clear line of sight to results that make a difference.
CX DOLLARS THAT WORK AS HARD AS YOU DO
See how much value your CX spend generates
And just how much fails to deliver. WiserOwl empowers you to finally compare every CX resource in the most fair, transparent, and equitable way. Clearly see what’s working hard and what’s hardly working, so you can make the wisest financial and leadership decisions.
You need solutions that return real savings.
No new metrics to learn or dashboards to learn. Just answers that take you from reactive to deliverable ROI.
WiserOwl Sees Your Entire CX Ecosystem
Starting with data at its source, our decision intelligence solution combines every data point into a traceable benchmark of CX financials that offers a clear path to where you want to be, based on where you really stand.
Why WiserOwl Is the Top Choice for CX Leaders
90%+ CSAT
Achieved by WiserOwl customers in under 12 months.
30% Average Spend Reduction
Achieved by WiserOwl customers in under 12 months.
40% Reduced Agent Turnover
Achieved by WiserOwl customers in under 12 months.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
“Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
Dive Deeper
Explore Features and Solutions to transform your CX enterprise.
Features
Features
WiserOwl tracks the cost of work across all channels, teams, and technologies in near real-time, down to single agent and bot.
Solutions
Solutions
Learn how WiserOwl takes you from incompatible systems to performance clarity.
WiserOwl shows you the clearest path forward.
We did it for this customer and saved them millions.
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