Your CX Decision Intelligence Solution
Get Started
With three ways to leverage WiserOwl, you can find the right option for your CX enterprise.
Getting Started With WiserOwl Is Easy
We offer three ways for you to see the economics of your CX operation.
Starter Option
Receive a a one-time snapshot of how financially efficient your operation is through a free pilot. Uncover issues and pave the way for a deeper relationship with WiserOwl.
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One time snapshot
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Completed in 30 days or less
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Up to 50 agents
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At no cost to you
Full Audit Option
Receive a one-time view of how financially efficient your entire operation is performing, across ALL channels, teams and agents, for up to 6 months of data.
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One-time audit
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Completed in 30 days or less
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All agents & channels
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Cost based on # of agents
License Option
After your initial audit, stay on top of your CX financials with continuous access to our SaaS instance of the WiserOwl software solution.
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Annual software license
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Across all agents
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Across all channels
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Cost based on # of agents
WiserOwl does the legwork
by synthesizing the data you already know and use.
FREE ONE-TIME SNAPSHOT
Starter Option
A free pilot for up to 50 agents, for a one-time snapshot of financial performance. So you can identify quality vs. productivity issues and learn how WiserOwl decision intelligence can end CX guesswork for good.
In 30 days or less from the time we receive your data, you will see:
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How much of the money being spent is going toward customer engagement.
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Your Financial Return on Engagement.
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Top and bottom performing queues.
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Agents at / above / below ROI goal.
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Optimization opportunities based on financial gain.
What’s needed to begin:
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Mutual Non-Disclosure Agreement
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Data from your ACD For 10 – 50 agents.
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Remove agent identities to eliminate data security issues.
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Data can be for up to 13 weeks by week, or daily for up to 1 month.
ONE-TIME VIEW OF THE FINANCIAL EFFICIENCY OF YOUR ENTIRE OPERATION
Full Audit Option
Our Full Audit Option provides a one-time view of how financially efficient your entire operation is performing, across all channels, teams and agents, for up to 6 months of data. identify if you’re solving the right problems and spending the right amount of money.
Time and cost are based on number of agents and scope of the audit.
In 30 days or less from the time we receive your data, you will see:
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Everything in Starter Option
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Audited performance by team, agent, queue, and line of business.
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Alignment of existing programs and their desired outcomes with current performance based on financial efficiency.
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Every contact center performance measure translated to its exact dollar value across all channels and teams, down to individual agent or bot.
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Top and bottom performers by queue, team, and agent based on financial ROI for both agent and customer engagement.
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A report detailing performance improvement opportunities based on financial gain, financial return, time to realize, and level of effort.
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Recommendations on how to improve productivity, agent empowerment, turnover reduction, and other priorities you provide us — all centered around financial efficiency and sustained CSAT.
What’s needed to begin:
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Mutual Non-Disclosure Agreement
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ACD Data
Remove agent identities to eliminate data security issues.
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HR Reporting Structure
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Timesheet Agent Activity
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ERP / CRM Data
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Other data that identifies work and non-work time not captured in the identified systems.
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Provided data can span up to 6 months.
STAY ON TOP OF YOUR CX FINANCIALS
License Option
After your initial audit (Starter or Full Audit), you can stay on top of your CX financials with continuous access to our SaaS WiserOwl decision intelligence solution.
Annual software license cost is based on number of agents.
You will receive:
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Continuous access to our SaaS instance of the WiserOwl software solution for you and your team.
What’s needed to begin:
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Starter or Full Audit
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ACD Data
Remove agent identities to eliminate data security issues.
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HR Reporting Structure
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Timesheet Agent Activity
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ERP / CRM Data
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Other data that identifies work and non-work time not captured in the identified systems.
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Recurring/automated .csv files loaded to secure FTP server (yours or ours) on designated internals (daily, weekly).
You need solutions that work as hard as you do.
The metrics you already know and use, put into an apples-to-apples comparison. No more flying blind.
Why WiserOwl is the Top Choice for CX Leaders
90%+ CSAT
Achieved by WiserOwl customers in under 12 months.
30% Average Spend Reduction
Achieved by WiserOwl customers in under 12 months.
40% Reduced Agent Turnover
Achieved by WiserOwl customers in under 12 months.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
"Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
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