Your CX Decision Intelligence Solution
Why WiserOwl
You need a clear line between CX ops and financial performance. Welcome to the end of guesswork.
The decision intelligence solution you need
To transform your CX enterprise
WiserOwl identifies the decision-making mistakes that cost millions in lost revenue every year:
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Not knowing who is working hard — and who is hardly working
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High adherence ≠ automatically productive
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Fewer contacts ≠ automatic sunk costs
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Each metric gives a partial picture — but they’re not unified into a single picture of financial performance
For a comprehensive and intelligent view of your entire CX enterprise, you need WiserOwl.
Only WiserOwl can give you
By generating a single measure of financial performance called Financial Engagement, WiserOwl empowers you to compare each CX resource on a level playing field. Now, you have the decision intelligence solution you need to see just how hard your invested CX dollars are working for you — and a clear path to cost reduction.
90%+
CSAT
+50%
Average spend reduction.
40%
Reduced agent turnover.
Our customers have saved millions.
And so can you.
How It Works
See costs by work state to improve contact center decisions and ROI.
90%+ CSAT
with 30% average spend reduction
Achieved by WiserOwl customers in under 12 months.
Imagine having total clarity on your CX financials.
With WiserOwl, you can. Our solution delivers:
Transparency
Get the financial equivalent of every CX resource and data point.
Clarity
See when to focus on quality and when to focus on productivity.
Insights
Get a single metric to equally compare financial performance.
So you can make the wisest decisions.
How WiserOwl Is Different
No sweat
WiserOwl uses the data everyone already knows and trusts.
No confusion
Unlike other tools, WiserOwl alone dispenses with the misleading variables, rendering your data into a single metric of financial performance.
No gimmicks
Just ROI clarity across all agents, processes, customers, queues, tech, and teams.
In 30 days, our decision intelligence solution provides the financial clarity you need to know what’s happening across your CX ecosphere, down to individual agent and bot. In near-real time.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
"Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
Get Started With WiserOwl
We offer three ways to see the economics of your CX ecosystem.
Starter Option
Receive a a one-time snapshot of how financially efficient your operation is through a free pilot. Uncover issues and pave the way for a deeper relationship with WiserOwl.
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One time snapshot
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Completed in 30 days or less
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Up to 50 agents
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At no cost to you
Full Audit Option
Receive a one-time view of how financially efficient your entire operation is performing, across ALL channels, teams and agents, for up to 6 months of data.
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One-time audit
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Completed in 30 days or less
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All agents & channels
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Cost based on # of agents
License Option
After your initial audit, stay on top of your CX financials with continuous access to our SaaS instance of the WiserOwl software solution.
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Annual software license
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Across all agents
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Across all channels
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Cost based on # of agents
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