Your CX Decision Intelligence Solution
Why WiserOwl
You need crystal clear alignment between your CX performance and financial value. Welcome to the end of guesswork.
The decision intelligence solution you need
To transform your CX enterprise
WiserOwl identifies the decision-making mistakes that cost millions in lost revenue every year:
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Not knowing who is working hard — and who is hardly working
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High adherence ≠ automatically productive
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Fewer contacts ≠ automatic sunk costs
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Each metric gives a partial picture — but they’re not unified into a single picture of financial performance
For a comprehensive and intelligent view of your entire CX enterprise, you need WiserOwl.
Only WiserOwl can give you
90%+
CSAT
+50%
Average spend reduction.
40%
Reduced agent turnover.
Our customers have saved millions.
And so can you.
How It Works
See costs by work state to improve contact center decisions and ROI.
Imagine having total clarity on your CX financials.
With WiserOwl, you can. Our solution delivers:
Transparency
Get the financial equivalent of every CX resource and data point.
Clarity
See when to focus on quality and when to focus on productivity.
Insights
Get a single metric to equally compare financial performance.
So you can make the wisest decisions.
How WiserOwl Is Different
No sweat
WiserOwl uses the data everyone already knows and trusts.
No confusion
Unlike other tools, WiserOwl alone dispenses with the misleading variables, rendering your data into a single metric of financial performance.
No gimmicks
Just ROI clarity across all agents, processes, customers, queues, tech, and teams.
In 30 days, our decision intelligence solution provides the financial clarity you need to know what’s happening across your CX ecosphere, down to individual agent and bot. In near-real time.
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.”
"Gone are the days of solely relying on traditional contact center measures and KPIs.”
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.”
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.”
Get Started With WiserOwl
Ready to see the economics of your CX operation? Start with our FREE one time snapshot.
Step One
Start with the truth. Your "operational data" truth. Free of charge.
See the difference in your operation when your performance and financials are synchronized from the bottom-up.
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One time snapshot
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Results in 30 days or less.
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Up to 50 agents
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ACD results (anonymized) are all that’s needed.
Step Two
Get answers to your most important operational questions.
What are your most pressing questions on measuring the business impact of CX? Are they about a decision you need to make, or fact-checking one already made?
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Time & cost based on # of agents and scope of analysis, such as:
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Turnover reduction
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Productivity improvement
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ROI validation
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AI optimization
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Technology optimization
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Solution prioritization
Step Three
Gain continuous insights to manage outcomes from Step 2.
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Results delivered virtually or in-person.
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Focused on achieving outcomes.
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Gain expertise and methodology.
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Course correct performance before its too late.
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Quarterly, monthly, or weekly based on needs.
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Cost based on size of operation addressed and granularity of insights needed.
Step Four
License the WiserOwl decision intelligence software.
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When you’re ready to take full control of synchronized operational insights.
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Continuous insights from Supervisor up to CX leadership.
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Make CX instantly responsive to changing customer needs.
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See the most cost-efficient solutions to your needs, in advance.
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Know the cost to support every product and service in near real-time.
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