{"id":57062,"date":"2022-06-28T15:31:40","date_gmt":"2022-06-28T19:31:40","guid":{"rendered":"https:\/\/wiserowl.com\/?page_id=57062"},"modified":"2023-02-17T16:28:48","modified_gmt":"2023-02-17T21:28:48","slug":"research","status":"publish","type":"page","link":"https:\/\/wiserowl.com\/research\/","title":{"rendered":"Research"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"57062\" class=\"elementor elementor-57062\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd196de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd196de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0adf766\" data-id=\"0adf766\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d8729f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d8729f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b90d96\" data-id=\"1b90d96\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d0691f elementor-widget elementor-widget-text-editor\" data-id=\"4d0691f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #3366ff;\"><strong>2023 CONTACT CENTER SURVEY &#8211; Consumer Attitudes &amp; Preferences<\/strong><\/span><\/p><p>Contact centers have arguably become the most prominent piece of the customer satisfaction puzzle.<\/p><p>\u00a0<\/p><p>While contact centers have historically been just one part of the customer experience, the post-pandemic reality is that consumers now spend more time calling and emailing businesses to address their problems.<\/p><p>\u00a0<\/p><p>To better understand the preferences and attitudes towards today\u2019s contact centers, WiserOwl surveyed 1000 consumers.<\/p><p>\u00a0<\/p><p>Read this new report to hear directly from customers why and how you can better serve them through your contact center.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c09aab\" data-id=\"4c09aab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73a549b elementor-widget elementor-widget-image\" data-id=\"73a549b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU3OTY1IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"602\" height=\"720\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover.jpg\" class=\"attachment-medium_large size-medium_large wp-image-57871\" alt=\"\" srcset=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover.jpg 602w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover-251x300.jpg 251w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dad2994 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"dad2994\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU3OTY1IiwidG9nZ2xlIjpmYWxzZX0%3D\" elementor-template=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4dfbca7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dfbca7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b79f9fc\" data-id=\"b79f9fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-827df9f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"827df9f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b51f9b elementor-widget elementor-widget-spacer\" data-id=\"6b51f9b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89d2d2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"89d2d2e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a1c5cb8\" data-id=\"a1c5cb8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51e8d93 elementor-widget elementor-widget-text-editor\" data-id=\"51e8d93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #3366ff;\"><b style=\"color: #3366ff;\">2022 REPORT &#8211; Why Cost of Performance is the <\/b><span style=\"color: #3366ff;\"><b>Undiscovered<\/b><\/span><b style=\"color: #3366ff;\"> X Factor in Contact Centers<\/b><\/span><\/p><p>Today&#8217;s Contact Centers must preserve and improve the customer experience without spending more money.\u00a0<\/p><p>\u00a0<\/p><p>In this report, learn about financial efficiency and how it enables Contact Centers to:<\/p><p>\u00a0<\/p><ul><li>Break through performance barriers<\/li><li>Optimize technology<\/li><li>Empower Agents<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f6b085\" data-id=\"5f6b085\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e44f89 elementor-widget elementor-widget-image\" data-id=\"0e44f89\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU4MDMwIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"981\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-768x981.jpg\" class=\"attachment-medium_large size-medium_large wp-image-57705\" alt=\"\" srcset=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-768x981.jpg 768w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-235x300.jpg 235w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-802x1024.jpg 802w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-1203x1536.jpg 1203w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254-1603x2048.jpg 1603w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/01\/report-cover-e1685991427254.jpg 1850w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c36d84 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7c36d84\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjU4MDMwIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ea3d62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ea3d62\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9038b6\" data-id=\"b9038b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2023 CONTACT CENTER SURVEY &#8211; Consumer Attitudes &amp; Preferences Contact centers have arguably become the most prominent piece of the customer satisfaction puzzle. \u00a0 While contact centers have historically been just one part of the customer experience, the post-pandemic reality is that consumers now spend more time calling and emailing businesses to address their problems. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":56225,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"folder":[110],"acf":[],"_links":{"self":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/pages\/57062"}],"collection":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/comments?post=57062"}],"version-history":[{"count":311,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/pages\/57062\/revisions"}],"predecessor-version":[{"id":58048,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/pages\/57062\/revisions\/58048"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media\/56225"}],"wp:attachment":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media?parent=57062"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/folder?post=57062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}