{"id":56660,"date":"2022-04-20T09:24:10","date_gmt":"2022-04-20T13:24:10","guid":{"rendered":"https:\/\/wiserowl.com\/?p=56660"},"modified":"2023-12-12T15:39:03","modified_gmt":"2023-12-12T20:39:03","slug":"financial-clarity","status":"publish","type":"post","link":"https:\/\/wiserowl.com\/blog\/financial-clarity\/","title":{"rendered":"Why Financial Clarity Is Fundamental to Successful Contact Centers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"56660\" class=\"elementor elementor-56660\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80360bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80360bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ea5d46\" data-id=\"2ea5d46\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9b87d2 elementor-widget elementor-widget-text-editor\" data-id=\"b9b87d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">Optimal decision making requires the right insights <\/span><i><span style=\"font-weight: 400;\">based on<\/span><\/i><span style=\"font-weight: 400;\"> the right information, but often we lack the right information until after the fact.<\/span>\u00a0<span style=\"font-weight: 400;\">How often has it been said, \u201cIf only I knew then what I know now\u201d?<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">And while contact centers are managed by smart people, they many times lack the right information. It happens regularly<\/span><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">\u00a0\u2014 <\/span><a style=\"background-color: #ffffff; letter-spacing: 0px;\" href=\"https:\/\/www.businesswire.com\/news\/home\/20220511005403\/en\/Over-80-Percent-of-Companies-Rely-on-Stale-Data-for-Decision-Making\">80% of companies rely on stale data<\/a><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\"> for decision making, and<\/span><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">\u00a0<\/span><a style=\"background-color: #ffffff; letter-spacing: 0px;\" href=\"https:\/\/bi-survey.com\/business-decisions-gut-feel\">58% of businesspeople surveyed<\/a><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\"> said they base at least half their decisions on <\/span><i style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">gut feeling or experience <\/i><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">rather than on data and information.<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); letter-spacing: 0px;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">What\u2019s wrong with contact center information? Nothing! It\u2019s what\u2019s missing that\u2019s the problem, and what\u2019s missing in contact centers is Financial Clarity.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11554ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11554ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f42ecb5\" data-id=\"f42ecb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5320cd elementor-widget elementor-widget-text-editor\" data-id=\"c5320cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>What is financial clarity for contact centers?<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c5a4cee\" data-id=\"c5a4cee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-229c022 elementor-widget elementor-widget-image\" data-id=\"229c022\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"325\" height=\"216\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2022\/12\/focus.jpg\" class=\"attachment-large size-large wp-image-57658\" alt=\"\" srcset=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2022\/12\/focus.jpg 325w, https:\/\/wiserowl.com\/wp-content\/uploads\/2022\/12\/focus-300x199.jpg 300w\" sizes=\"(max-width: 325px) 100vw, 325px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2263b2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2263b2c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0d49443\" data-id=\"0d49443\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aae4c6 elementor-widget elementor-widget-text-editor\" data-id=\"8aae4c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i>Financial clarity is when decision-makers at all levels have a clear and precise view of the economics of customer experience across all channels, teams, and customers in near real-time. <\/i> For example, what is the precise cost of handle times or order entry by customer or queue, and just how much of that money is there to be captured by a proposed new process? <\/p>&nbsp;\n<p>\nThis business intelligence precedes final decisions, and answers the question, \u201cby how much will this decision improve contact center financial performance, and through which metrics can we manage its deployment such that we achieve both our financial and quality objectives?\u201d. Whether it\u2019s training, technology, staffing, or more operations, Financial Clarity eliminates any SWAG!<\/p>&nbsp;\n\n<p>And when you consider almost every decision is meant to drive outcomes that positively impact your company\u2019s financials, gaining Finacial Clarity should be seen as mandatory to existence.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4170662 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4170662\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5c41ab6\" data-id=\"5c41ab6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4e2842 elementor-widget elementor-widget-image\" data-id=\"b4e2842\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2021\/12\/Premium-Product-1.svg\" class=\"attachment-medium size-medium wp-image-53937\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c4daa1e\" data-id=\"c4daa1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e7209b elementor-widget elementor-widget-heading\" data-id=\"3e7209b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">The 3 Pillars of Financial Clarity<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0feb477 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0feb477\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c13edc\" data-id=\"1c13edc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97a8eb7 elementor-widget elementor-widget-text-editor\" data-id=\"97a8eb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Just as a triangle is the strongest geometric shape, financial clarity provides three key components fundamental to superior contact center performance:<\/p>&nbsp;\n<ol>\n<li>Financial Translation \u2014 every metric used to make decisions is translated to its exact dollar value. Even if that metric isn\u2019t financially based (i.e. average ready time), it is translated to its exact dollar value.<\/li>&nbsp;\n<li>Laser Precision \u2014 every metric must show financial detail down to its \u201catomic-level\u201d. Imagine if a heart doctor\u2019s instruments could only examine the whole body, and not the heart itself.<\/li>&nbsp;\n<li>Real-Time \u2014 financial insights must be continuous, and not one-off ad hoc results that stale the moment they\u2019re produced.<\/li>\n&nbsp;\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76e1997 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76e1997\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1acfe0d\" data-id=\"1acfe0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e3894e elementor-widget elementor-widget-heading\" data-id=\"1e3894e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">WiserOwl Financial clarity for contact centers<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ac0dcba\" data-id=\"ac0dcba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd58bbd elementor-widget elementor-widget-image\" data-id=\"dd58bbd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"720\" height=\"720\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/07\/Swimming-in-data.png\" class=\"attachment-large size-large wp-image-58291\" alt=\"\" srcset=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/07\/Swimming-in-data.png 720w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/07\/Swimming-in-data-300x300.png 300w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/07\/Swimming-in-data-150x150.png 150w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/07\/elementor\/thumbs\/Swimming-in-data-qgh6nrnti7zvkyb8shxikxdyypszzgdo97con88v4w.png 400w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e658f81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e658f81\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75e57d3\" data-id=\"75e57d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6200144 elementor-widget elementor-widget-text-editor\" data-id=\"6200144\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>WiserOwl\u2019s unique solution reveals contact center hidden financial problems by showing where their money is working \u2014 and where it isn\u2019t \u2014 by reporting exact costs for every contact center measure across all levels and channels in near real-time.<\/p>&nbsp;\n<p>Within literal seconds, contact center managers at all levels instantly know what&#8217;s working well, and what isn&#8217;t no matter where the work is performed. They gain a perspective that levels the performance playing field world wide.<\/p>&nbsp; \n<p>For contact centers something amazing happens when executive leadership finally see how well contact center money is working down to the individual process and agent. Old assumptions are either confirmed or disproven. Higher levels of success take hold. The people who run these critical business functions finally have Financial Clarity at their fingertips to make the most informed decisions.<\/p>&nbsp;\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97c312e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97c312e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3627ea0\" data-id=\"3627ea0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-815251c elementor-widget elementor-widget-text-editor\" data-id=\"815251c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4 style=\"text-align: center;\"><span style=\"color: #ff6600;\">go beyond traditional metrics, and see what financial clarity can do for your contact centers<\/span><\/h4><p>Too see how just how much potential your contact centers have hidden from view, WiserOwl can provide a view of your operation without impacting data privacy issues, in 30 days or less. Don&#8217;t waste your next big decision!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Optimal decision making requires the right insights based on the right information, but often we lack the right information until after the fact.\u00a0How often has it been said, \u201cIf only I knew then what I know now\u201d? \u00a0 And while contact centers are managed by smart people, they many times lack the right information. It [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":57685,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[122],"tags":[],"post_folder":[124],"acf":[],"_links":{"self":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/56660"}],"collection":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/comments?post=56660"}],"version-history":[{"count":31,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/56660\/revisions"}],"predecessor-version":[{"id":59180,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/56660\/revisions\/59180"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media\/57685"}],"wp:attachment":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media?parent=56660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/categories?post=56660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/tags?post=56660"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/post_folder?post=56660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}