{"id":58078,"date":"2023-03-24T09:13:15","date_gmt":"2023-03-24T13:13:15","guid":{"rendered":"https:\/\/wiserowl.com\/?p=58078"},"modified":"2024-02-12T11:12:27","modified_gmt":"2024-02-12T16:12:27","slug":"2023-consumer-survey","status":"publish","type":"post","link":"https:\/\/wiserowl.com\/blog\/2023-consumer-survey\/","title":{"rendered":"WiserOwl Releases \u00a0Consumer Survey Report on Contact Center Preferences"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"58078\" class=\"elementor elementor-58078\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00f3c76 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00f3c76\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cb0afe3\" data-id=\"cb0afe3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee71be8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"ee71be8\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wiserowl.com\/bigdeer\/research\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"251\" height=\"300\" src=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover-251x300.jpg\" class=\"attachment-medium size-medium wp-image-57871\" alt=\"\" srcset=\"https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover-251x300.jpg 251w, https:\/\/wiserowl.com\/wp-content\/uploads\/2023\/02\/Consumer-Survey-Cover.jpg 602w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02421be\" data-id=\"02421be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f3061b elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"0f3061b\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">WiserOwl Releases \u00a0Consumer Survey Report on Contact Center Preferences<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0859eef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0859eef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ed87f88\" data-id=\"ed87f88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-653eaa6\" data-id=\"653eaa6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbfd97a elementor-widget elementor-widget-text-editor\" data-id=\"cbfd97a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span data-contrast=\"auto\">Columbus, Indiana, March 24, 2023 &#8211; WiserOwl, a leading SaaS platform, today announced the release of its<a href=\"https:\/\/wiserowl.com\/bigdeer\/research\/\" target=\"_blank\" rel=\"noopener\"> annual report on consumer preferences and contact center challenges<\/a>, highlighting the increasing importance of contact centers in the customer experience landscape. The report reveals that businesses lose over $75 billion annually due to poor customer service and that contact centers have become crucial in building customer satisfaction and loyalty. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">&#8220;Contact centers have become the most prominent piece of the customer satisfaction puzzle, especially in the last couple years,&#8221; said Robert Bradshaw, Founder\/President of WiserOwl. &#8220;However, many contact centers are struggling to optimize performance while delivering great customer experiences. \u00a0Our report highlights consumer preferences that further validates the need to better optimize contact center performance.<\/span><span data-contrast=\"auto\">&#8220;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Key insights from the report include increased contact center volume, call hold times, and call escalations; the continued evolution of omnichannel communication; and higher customer expectations in the face of challenging economic conditions. The study also emphasizes that 80% of consumers would switch to a competitor after more than one bad customer experience, putting further pressure on contact centers to deliver flawless service.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">WiserOwl&#8217;s innovative solution empowers businesses to optimize their contact center&#8217;s financial performance by providing real-time financial clarity and granular insights, allowing for better decision-making and improved customer satisfaction.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong>About WiserOwl:\u00a0<\/strong><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">WiserOwl exposes gaps in contact center optimization that contribute to over $75 billion in missed opportunities every year. These gaps are revealed by\u202ffusing every contact center action to its precise dollar value in near real-time across all channels and teams.\u202f<\/span>\u00a0<br \/>\u00a0<br \/><span data-contrast=\"auto\">Customers who use WiserOwl\u2019s financial metrics have achieved a 35% boost in productivity, decreased\u202fexpenses by more than 30%, and achieved a 92% customer satisfaction rating<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Columbus, Indiana, March 24, 2023 &#8211; WiserOwl, a leading SaaS platform, today announced the release of its annual report on consumer preferences and contact center challenges, highlighting the increasing importance of contact centers in the customer experience landscape. The report reveals that businesses lose over $75 billion annually due to poor customer service and that [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":57871,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[121],"tags":[],"post_folder":[125],"acf":[],"_links":{"self":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/58078"}],"collection":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/comments?post=58078"}],"version-history":[{"count":15,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/58078\/revisions"}],"predecessor-version":[{"id":58094,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/posts\/58078\/revisions\/58094"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media\/57871"}],"wp:attachment":[{"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/media?parent=58078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/categories?post=58078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/tags?post=58078"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/wiserowl.com\/wp-json\/wp\/v2\/post_folder?post=58078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}