Contact Center Pipeline Magazine: The Rising Importance of Contact Centers

The June 2023 issue of Contact Center Pipeline Magazine features the article “The Rising Importance of Contact Centers” penned by WiserOwl’s Robert Bradshaw. The article dives into the 2023 Contact Centers Consumer Attitudes & Preferences Survey to highlight the increasing importance of contact centers in the customer experience landscape.


About WiserOwl: 


WiserOwl exposes gaps in contact center optimization that contribute to over $75 billion in missed opportunities every year. These gaps are revealed by fusing every contact center action to its precise dollar value in near real-time across all channels and teams.  

Customers who use WiserOwl’s financial metrics have achieved a 35% boost in productivity, decreased expenses by more than 30%, and achieved a 92% customer satisfaction rating