Today's rapidly evolving CX world has increased the frequency of decision making for mangers at all levels. Many are facing a decision-making crisis as they try to achieve both CX and cost reduction objectives, because today's metrics cannot explain the full CX story.
WiserOwl's AI-driven decision intelligence solution guides managers at all levels when and how to make better decisions, by explaining the entire CX story across all channels, teams, and technologies - in near real-time.
The results speak for themselves. In under 12 months, WiserOwl customers:
Improved productivity 38%
people Reduced turnover 40% while retaining more top talent
attach_money Sustained 92% Customer Satisfaction
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.” — Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client
What People are Saying
“We chose WiserOwl because leadership needed a path forward. We have to understand the financial cost of getting work done if we’re going to achieve any revenue increase and cost reductions.” — Chief Information Officer, WiserOwl Client
Gone are the days of solely relying on traditional contact center measures and KPIs.”
— Contact Center Leader, WiserOwl Client
“While contact centers are well-oiled efficient machines, they struggle at translating metrics into enterprise awareness and value and the downstream effects. WiserOwl gets them closer.” — Well Known Industry Analyst
“WiserOwl validates how efficiently we use our technology stack so we can better leverage what we have to address contact center needs before spending more. Little did we know there was such a significant under-utilization of technology.” — Senior Director, IT Services, WiserOwl Client