Your CX Decision Intelligence Solution
Your Solution
For aligned, financially connected, and actionable CX business decisions.
Identify the decision-making mistakes that cost CX businesses millions every year.
WiserOwl measures how hard every CX dollar is working, generating the exact financial equivalent for each data point. So you can make the most financially productive CX decisions for the greatest business value.
Explore CX Solutions
By role
Discover how WiserOwl decision intelligence empowers your entire enterprise with clear paths forward, from CEO to CX agent.
By use case
Whether you need to drive quality, boost productivity, or increase CX value — or all of that, and then some — WiserOwl can help.
How WiserOwl Works
Our CX solution takes you from incompatible systems to performance clarity.
Gather
WiserOwl takes the data you already know and trust, capturing the entirety of your CX landscape. From CPC to CSAT, and everything in between.
Translate
Then, we translate your sea of metrics into a single metric to equally compare financial performance across every touchpoint.
Clarify
Only with WiserOwl can you measure the percent of spending that generates customer engagement, down to single agent and bot. In near real time.
With WiserOwl, it’s the end of guesswork.
WiserOwl at a Glance
In less than 12 months, WiserOwl customers:
Achieved 90%+ CSAT
Reduced Turnover 40%
Achieved 30% Average Spend Reduction
Saved over $10,000 per Agent
You need CX solutions that work as hard as you do.
In today’s CX marketplace, you face higher stakes than ever before. And while it’s true that you also have more data than ever before, there is no single, unifying solution to validate what it all means…
Until WiserOwl.
We take the data behind the metrics you already use, then solve for the missing pieces of the financial picture those metrics leave behind.
First Contact Resolution (FCR)
You want a “one and done” solution to customer inquiries. WiserOwl instantly identifies the financial value of what’s getting done to standards, and the financial cost of what isn’t.
Customer Satisfaction Score (CSAT)
Stellar reviews are great, but CSAT alone can’t give you insights into operational fitness. WiserOwl measures the cost of all CX resources, so you can decide how to improve customer value and hit your cost reduction objectives.
Cost per call (CPC)
WiserOwl transforms CPC metrics from passive, uncontrollable indicators to actionable measures you can instantly trace and manage for improved ROI on your CX investment.
Your CX Solution
With seamless integration, data synthesis that is both bottom-up and top-down, and automated reporting, WiserOwl is the only tech that delivers the decision intelligence you need.
Get performance clarity
WiserOwl offers daily performance dashboards, exception reports, and comprehensive efficiency indices. Then, unlike other reporting tech, WiserOwl synthesizes your data into one clear financial picture, organized by a single metric: Financial Engagement. So you can measure how hard every CX dollar is working — and how hard they should be working — down to the single agent and bot.
Make wiser decisions
WiserOwl’s proprietary methodology delivers the needed, comprehensive view of your CX financials. In real dollars. Now, you have the validated insights to ground your business decisions, for strategies that are aligned, financially connected, and actionable. For every member of your organization. Welcome to the end of guesswork.
Know the $ value of your CX investments
Get the real financial facts to make the business case, earn stakeholder buy-in, or validate your tech stack.
WiserOwl does the fact-finding for you, so you can focus on moving your CX business forward.
Transform your CX unit from “aspect” to asset.
Goodbye, “cost of doing business.” Hello, value.
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