CrmXchange Roundtable – Best Practices in Workforce Optimization

Watch the video replay (short version) as attendees hear about this dollar-based best practice.

Workforce optimization (WFO) is a key aspect of call center operations, and WiserOwl ensures agents are performing at their best, and that staffing levels are optimized to meet customer demand.

About WiserOwl: 


WiserOwl gives contact center and CX leaders a new data-driven lens to see every CX touchpoint transformed into an engagement that delights customers and grows  profitability