Getting Started with WiserOwl is Easy!
Three Ways to See the Economics of CX in Your Operation
Option 1: Start
Option 2: Audit
Option 3: License
Option 1: Start
Option 1 provides a one-time snapshot understanding of how financially efficient your operation is performing, through a free pilot for up to 50 agents to help raise awareness of issues and pave the way for a deeper relationship with WiserOwl.
WHAT YOU’LL SEE:
In 30 days or less from the time you give us data, you will see:
WHAT YOU’LL SEE:
In 30 days or less from the time you give us data, you will see:
- How much of the money being spent is going toward customer engagement.
- Your Financial Return on Engagement.
- Top and bottom performing queues.
- Agents at / above / below ROI goal.
- Optimization opportunities based on financial gain.
- Mutual Non-Disclosure Agreement
- Data from your ACD
— For 10 – 50 agents
— Remove their identities (to eliminate data security issues)
— Data can be for up to 13 weeks by week, or daily for up to 1 month
Option 2: Audit
Option 2 – provides a one-time view of how financially efficient your entire operation is performing, across all channels, teams and agents, for up to 6 months of data.
TIME AND COST BASED ON # OF AGENTS AND SCOPE OF AUDIT:
WHAT YOU’LL SEE:
In 30 days or less from the time you give us data, you will see:
- Everything in Option 1— Auditing performance by team, agent, queue, and line of business.
— Alignment of existing programs and their desired outcomes with current performance based on financial efficiency.
- Everything in Option 1— Auditing performance by team, agent, queue, and line of business.
- Every contact center performance measure translated to its exact dollar value across all channels and teams, down to the individual agent.
- Top and bottom performers by queue, team, and agent based on financial ROI for both agent and customer engagement.
- A report detailing performance improvement opportunities based on financial gain, financial return, time to realize, and level of effort. Are you solving the right problems and spending the right amount of money?
- Recommendations how to improve productivity, agent empowerment, turnover reduction, and other priorities you provide us — all centered around financial efficiency and sustained CSAT.
WHAT’S NEEDED:
- Everything in Option 1
- Data Includes:
— ACD Data
— HR Data
— Timesheet data
— ERP / CRM data
- Data Includes:
- Other data that identifies work and non-work time not captured in the identified systems.
Option 3: License
ANNUAL SOFTWARE LICENSE BASED ON # OF AGENTS AND IF YOU ALREADY EXPERIENCED OPTION 1 OR 2.
WHAT YOU’LL SEE:
WHAT YOU’LL SEE:
- Continuous access to a cloud-based instance of the WiserOwl software solution for you and your team.
- Everything in Option 1 and/or Option 2 based on recurring / automated .csv files loaded to secure FTP server (yours or ours) on designated internals (daily, weekly).
- Data Includes:
— ACD Data
— HR Data
— Timesheet data
— ERP / CRM data - Other data that identifies work and non-work time not captured in the identified systems.
