2023 CONTACT CENTER SURVEY – Consumer Attitudes & Preferences
Contact centers have arguably become the most prominent piece of the customer satisfaction puzzle.
While contact centers have historically been just one part of the customer experience, the post-pandemic reality is that consumers now spend more time calling and emailing businesses to address their problems.
To better understand the preferences and attitudes towards today’s contact centers, WiserOwl surveyed 1000 consumers.
Read this new report to hear directly from customers why and how you can better serve them through your contact center.
2022 REPORT – Why Cost of Performance is the Undiscovered X Factor in Contact Centers
Today’s Contact Centers must preserve and improve the customer experience without spending more money.
In this report, learn about financial efficiency and how it enables Contact Centers to:
- Break through performance barriers
- Optimize technology
- Empower Agents
